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Salesforce Senior Business Analyst - Remote, Central Region

Company Overview

7Summits is an Online Community Solutions Company driven to unleash people's potential to create, innovate and compete in entirely new ways.  This grounding purpose has led the firm to create a suite of solutions, managed software products, and services focused on creating online community experiences that transform businesses. 7Summits is focused on the very forefront of the market we serve.  We start with the best enterprise social technology platforms, create our own Managed Software Products on top of them, and then extend those with the specific modules to address the industry, business-process, and feature specific needs of our customers.  This model provides our customers with enterprise-class solutions that can deliver measurable business value with great speed.

Responsibilities

Key responsibilities that this role is expected to effectively demonstrate are as follows:

  • Understand clients’ needs and translate into social business and digital solutions.
  • Work with clients to identify, validate, and document business objectives through workshops, interviews and company research.
  • Align client requirements to 7Summits products and platforms.
  • Interpret business requirements to identify technology and operational implications.
  • Provide best practice knowledge on business processes integrated with communities.
  • Review, develop and execute plans to address user requirements, increase adoption and engagement on communities developed on Salesforce Community Cloud.
  • Create business process flows, use cases, user stories, and test cases.
  • Support senior strategist on sales calls, proposal development, and resource estimating.
  • Assist in change management and community activation activities.

Skills and Requirements

Basic skills and requirements needed to perform in this role are as follows:

  • Bachelor’s degree in Business, Communications, Marketing, Technology (MIS) and/or equivalent work experience.
  • 5+ years experience in a Business Analyst or Strategy related role.
  • Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud and/or Marketing Cloud.
  • Experience leading projects in process improvement, change management, organizational transformation, requirements management, and/or facilitating workshops.
  • Experience with agile development tools such as JIRA.
  • Familiarity with data analysis tools and methodologies.
  • Strong consulting, problem solving, and critical thinking skills.
  • Collaborative and consultative work style.
  • Strong written, verbal and presentation communication skills.
  • Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint).
  • Prior experience w/ Salesforce Community Cloud (preferred).
  • Able & willing to travel periodically as the job requires (10-25% travel).
  • This position is not eligible for Visa sponsorship.

Competencies

Primary competencies that this role is expected to effectively develop are as follows:

  • Interpersonal Savvy – relates well to all kinds of people, builds rapport and relationships, uses diplomacy and tact.
  • Communication Skills - practices attentive and active listening, writes clearly and succinctly focusing on the points to be made. Proactive in communication.
  • Problem Solving – uses rigorous logic and methods to solve problems with effective solutions, looks beyond the obvious and focuses on finding and resolving the root cause.  
  • Learning on the Fly – learns quickly when facing new problems, curious and open to change, experiments and seeks advice to find solutions.
  • Action Oriented - a self-starter who proactively takes the initiative to work through unforeseen challenges to see things through to completion.
  • Creativity – challenges self and others to “think outside the box”, makes connections among previously unrelated notions, provides new ideas that provide business value.
  • Planning – accurately scopes out work to be performed, breaks work down into logical activities, clearly assigns responsibility for completion of activities/tasks, and monitors progress to ensure successful completion.
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